Unannounced Spot Checks Unannounced spot checks are surprise inspections by a manager to assess compliance and performance without prior notice.Date: DD slash MM slash YYYY Time: Hours : Minutes Site Name : Site Location : 1. Visible Presence: How would you rate the visibility of the security team members on-site? 0 – Not applicable 1 – Unacceptable 2 – Significantly below standards 3 – Below standard 4 – At agreed standard 5 – Exceeds all service standards Did security personnel maintain a noticeable and reassuring presence?Comments 2. Uniform Compliance: Did the security team members adhere to the prescribed uniform and identification standards? 0 – Not applicable 1 – Unacceptable 2 – Significantly below standards 3 – Below standard 4 – At agreed standard 5 – Exceeds all service standards Were there any instances of non-compliance with uniform requirements?Comments 3. Equipment Maintenance: Did the security team members have well-maintained and functional equipment (e.g., radios, detection tools)? 0 – Not applicable 1 – Unacceptable 2 – Significantly below standards 3 – Below standard 4 – At agreed standard 5 – Exceeds all service standards Were there any visible signs of equipment malfunction or neglect?Comments 4. Access Control: How effectively did the security team manage access control points, if applicable? 0 – Not applicable 1 – Unacceptable 2 – Significantly below standards 3 – Below standard 4 – At agreed standard 5 – Exceeds all service standards Were unauthorized individuals prevented from entering restricted areas?Comments 5. Customer Service Orientation: Did the security team exhibit a customer service-oriented approach in their interactions? 0 – Not applicable 1 – Unacceptable 2 – Significantly below standards 3 – Below standard 4 – At agreed standard 5 – Exceeds all service standards Were they approachable and responsive to inquiries from site occupants?Comments 6. Communication Skills: How would you rate the communication skills of the security team members? 0 – Not applicable 1 – Unacceptable 2 – Significantly below standards 3 – Below standard 4 – At agreed standard 5 – Exceeds all service standards Did they provide clear instructions and information when required?Comments 7. Proactive Observation: How proactive were the security personnel in observing and deterring potential security threats? 0 – Not applicable 1 – Unacceptable 2 – Significantly below standards 3 – Below standard 4 – At agreed standard 5 – Exceeds all service standards Did they conduct regular patrols and maintain vigilance throughout the assessment?Comments 8. Incident Response: Were you able to observe the security team's response to any potential incidents or disruptions? 0 – Not applicable 1 – Unacceptable 2 – Significantly below standards 3 – Below standard 4 – At agreed standard 5 – Exceeds all service standards How quickly and efficiently did they address any issues that arose?Comments 9. Documentation and Reporting: Were security incidents documented and reported promptly and accurately? 0 – Not applicable 1 – Unacceptable 2 – Significantly below standards 3 – Below standard 4 – At agreed standard 5 – Exceeds all service standards Did you observe proper record-keeping and reporting practices during the spot check?Comments 10. Overall Experience: On a scale of 1 to 5, how would you rate your overall experience with the on-site security team? 1 – Unacceptable 2 – Significantly below standards 3 – Below standard 4 – At agreed standard 5 – Exceeds all service standards File/images uploads Yes No Additional evidenceFileMax. file size: 256 MB.Were there specific aspects that stood out positively or areas that require improvement?(Required)Person conducting spot checks: First Last Position: Signature:(Required)
